No returns on custom made and printed items. No returns on pets items. No teturns if damaged by customer. Allow 3 weeks for delivery due to handmade and printed items and on large orders. Shipping and tax charges will be added if required. Other orders available will be shipped As soon as we recieve payment and availability. No responsible for error made by the customer. Make shure you spell corectly on printed ribbons. Small parts, when using on kids please do not leave them unatended while wearing any of these items Thank you for your order. Some request allow depending on availability.